In this section, you will find everything you need as a Digital Business Specialist to effectively and efficiently take your calls, provide pricing and paperwork along with financing options for our members, as well as sales training and scripts for you to take your calls and uplevel your sales skills as a DBS.
DBS CALLS
Drop in your personalized welcome video into three way chat
Pull up the exact Enagic prices specific to the customer, so you have these ready to discuss on the call
Look over their answers from the discovery process and ensure they've completed all steps
Change your phone number in GHL to match the customer's country code listed
*Please ensure you're studying and touching on everything listed in the complete sales call script, attached below. This breakdown is just to provide a more basic structure to follow while on the call*
Connect and build rapport
"Where are you connecting in from?"
Find common ground and connection here.
Go over the structure of the call
Today’s agenda is to really get clear on the vision you imagine with this business opportunity, then we will dive into the challenges that could come up & how to navigate them with ease, we'll talk about the best financial option for you & how this business can integrate into your life with ease. If you decide it's a fit I'll go into the next steps of getting you started. Does this sound good to you?"
Get clear on their vision
"I'd love to hear more about why you decided to dive in with this opportunity."
"If you were able to have an income - and time and money weren't an issue - what would your life look like?"
Get curious and handle their objections and resistance
"Before diving into your next steps with moving forward, I'd love to hear if there are any obstacles you feel may stop you from moving forward - anything from logistics to fears you've having?"
Get their Enagic commitment
"Is Enagic a company that aligns with you and you see yourself moving forward with?"
Go over the Enagic prices
"Okay so now that we have addressed your questions & really worked out how this can be an integral part of your life & really work well with what you're currently doing, let’s lay out the different options for getting started and financial commitment! Would you like my recommendations for moving forward?"
"Based off of the *goals you shared with me,* the best option for moving forward would be the Trifecta or Quad, so let's start there!"
"What questions do you have for me to support you in making your decision now you know the best options we recommend for bringing your vision to life & what feels most aligned for you the quad or the trifecta?"
- Give them the exact prices, including taxes and shipping. This should be pulled up from The Hub or pre calculated before going into the call.
- Make sure to discuss Ukon payments every 4 months.
- While going over Enagic prices, also go over The Freedom Era annual membership.
Go over their financing options
"What most people in (Country) do for financing their Enagic products is (insert financing option details)." Does this sound like a good option for you?"
Ask some questions about their history to ensure they'll have good probability of getting approved. Discuss partner's ability to apply for the loan or co signers if needed.
Close the deal
"Any other questions that I can answer for you? Do you feel you have clarity on the steps you're taking to move forward with this?"
"So what I can do for you is I'll send two separate emails - one will be with your Enagic next steps so you can see a breakdown of everything we spoke about from Enagic prices to your financing details. The second email will have your Enagic forms. Directly after this call, you can fill those forms out so our processing team can begin to prepare your order for you, so by the time you have your funding, everything you need is already together and we can send it off to Enagic for you. Today I would also apply for your funding, so we can get this moving forward. Does that sound like something you can do?"
Set expectation for follow up
"Amazing, we'll stay connected in the Facebook Messenger group we have going. If you have any questions after this, feel free to pop those in the chat. I'll message you in 2 days from now to see how your funding is going and if you've heard back from them yet."
Congratulate them
"(Name), I'm so excited for you! Congratulations. I'm here to support you and can't wait to see you go out there and create your vision *enter vision here.*"
Update notes in GHL (Go High Level) for sponsor.
Update opportunity in GHL to "Call Completed."
Send "Your Enagic Next Steps" email
- CC in sponsor AND dbssalesprocessing@thefreedomera.com
Send "Your Enagic Forms" email
- CC in sponsor AND dbssalesprocessing@thefreedomera.com
Send a message in the 3 way group chat
- If no group chat was created, fill out form below.
- If no group chat was created, send "FOR SPONSOR" email to *sponsor* in Close.
Set up follow up reminder for the customer - to check on the financing and Enagic - under the "Tasks" section in GHL.
After first call with no answer, send email template, "After 1st Call Attempt."
- CC in sponsor to the email
If there is a 3 way group chat, send a message asking customer if they're available for their call & to confirm their number so you can call again.
Try calling again 2 minutes later.
If you don't hear back within 15 minutes, send "Missed Discovery Call" email template.
- CC in sponsor to the email
Update opportunity in GHL to "No Show / Cancelled"
If the customer messages in the group chat that they need to reschedule, please let them know when your next available call slot is and manually rebook them through your back end in GHL.
If the customer emails you that they need to reschedule, please follow the same steps above.
Check TFE back office 24 hours before to see if their Discovery Process is complete.
If discovery process is incomplete, send email template "One Day Before - Discovery Process Incomplete."
- CC in sponsor to the email
If the discovery process is incomplete the day of the call, check at least one hour before the call and send email template "Discovery Process Incomplete - 1+ hour before call." You can send this at the start of your DBS day to any customer who's not completed it yet that day.
If there is a 3 way group chat, send a message in the chat with this message -
Hey, <Name>,
I noticed that you haven’t yet completed the discovery process and I want to ensure that going into our call, you know all about our highest converting offer!
Before our call, please watch this 20 minute video explaining the opportunity with Enagic.
Opportunity and Compensation Plan Breakdown: https://www.youtube.com/watch?v=yg-7PgbVhis
And if you have time, please also watch over the Trifecta and Quad strategy breakdown, which will really support you in getting started with Enagic in the best way possible! Then we will discuss this more in depth on the call.
Trifecta and Quad Breakdown: https://www.youtube.com/watch?v=d2U4MUx2rEQ
I look forward to connecting soon. Bring any questions you have to our call.
Once you call the customer at the scheduled time, check in with the customer to see if they've watched the videos sent over to them about Enagic, our highest converting offer OR if they know anything about the company (as often times sponsors qualify leads, webinars talk about Enagic, etc).
If they still haven't watched the videos and don't know anything about Enagic, send this video to them via messenger (or email if no three way chat was created) and have them watch it while on the phone:
Continue call as normal from there.
Orphan:If your customer doesn't have a sponsor linked to them in The Freedom era, they will be listed as an "orphan." Continue this call as normal and while on the phone, ask them who introduced them to the opportunity and get the name of the sponsor. Following the call, use the email template in the DBS email templates called "Orphan Sponsor Update" and send it to help@thefreedomera.com .
Personal Facebook page added to three way chat: You can send a quick hello message from your personal page, then go into the group chat and click "Add Member." Add your DBS page to the chat and then remove your personal page. Then you can continue on as normal.
WEEKLY CALL DETAILS
We have our Digital Business Specialist Team Meetings every fortnight on a Tuesday to support the team, provide updates, and go through sales trainings. Please ensure as a DBS that you are on these calls every fortnight as they are mandatory.