Call is booked and 3-way set up by sponsor (sponsor, DBS, & customer
Drop in your personalized welcome video into 3-way chat
Call happens following the DBS sales script!
You MUST go through ALL financials and the cost breakdown of the products, trifecta and quad in the customers currency - on the call
You MUST NOT just flick them the link on email for paperwork and breakdown of costs and products without going through all of this with them on the call - 101!
You MUST go through the benefits of TFE and promote annual membership
If the customer is a YES, start the process over the phone using the customer info link ‘required info’ and complete details required.
If YES but needs financing, get the details & setup follow-up date (48hrs) via 3-way chat to ensure financing is all sorted.
TFE annual membership upgrade over the phone (take CC details and complete in real time)
If NO or not right now, upgrade the TFE annual membership and sell the vision of ‘getting started’ with education.
Place this customer on your ‘follow-up’ list and date in your calendar to circle back with them at a time you agreed in 1 week / 1 month etc.
Immediate Follow-up: (3 steps in immediate follow-up)
Immediate email follow-up and recap with all the details discussed including cost breakdowns, shipping, taxes and links to finance and e-paperwork, everything they need to get started (follow the email templates set up in GHL)
You MUST cc in the customers ‘sponsor’ and of course ‘DBSpaperwork processing’ on your follow-up email to customer
Provide update and follow-up / recap of what was discussed on the call in 3-way chat - how the customer is getting started and how excited you are for them, whatever the outcome of call was (provides accountability for customer and update for sponsor)
We have our Digital Business Specialist Team Meetings every fortnight on a Tuesday to support the team, provide updates, and go through sales trainings. Please ensure as a DBS that you are on these calls every fortnight as they are mandatory.
Please ensure as a DBS that you are on these calls every week.
Tuesday @ 2pm AEST
This is where our DBS Team communicates. You can ask questions and get support from the other DBS and also connect with our DBS Processing team.
You should get an email to your TFE email from one of our VAs with an invite to the chat. Please have a look out for this.
Create an introduction video of yourself, around 1 minute long, that is generic but personalized to you, introducing yourself and sharing your excitement to be their DBS and to support them. Also remind them to have the Discovery Process complete prior to the call.
This video will be what you send in the three way chats on Facebook that sponsors add you to with the new customer.
Hi (MEMBERS NAME),
(YOUR NAME) here from the Freedom Era. I know we have a call coming up together and I'm looking forward to supporting you with taking the next steps with this opportunity!
I can see you haven’t yet started/completed the discovery process and I want to ensure that going into our call this is completed, and that you know all about our highest converting offer.
Before our call, please make sure this is complete and watch this 20 minute video explaining the opportunity with Enagic.
Opportunity and Compensation Plan Breakdown:
Please also watch over the Trifecta and Quad strategy breakdown, which will really support you in getting started with Enagic in the best way possible! Then we will discuss this more in depth on the call.
Trifecta and Quad Breakdown:
Bring any questions you have and I look forward to connecting soon!
If you don't feel like you can complete all of this before our call and you need to reschedule let me know 🙂
Connect and build rapport
Go over the structure of the call
Get clear on their vision
Get curious and handle their objections and resistance
Get their Enagic commitment
Go over the Enagic prices
Go over their financing options
Close the deal
Set expectation for follow up
Update notes in Close for sponsor.
Update opportunity in Close to "Call Completed."
Under Custom Fields, choose "Qualified for Mentorship" and choose the date, 10 days from the call date.
Send "Your Enagic Next Steps" email
Send "Your Enagic Forms" email
Send a message in the 3 way group chat
Set up follow up reminder for the customer - to check on the financing and Enagic - under the "Tasks" section.
Please ensure you are checking your FB Messenger chats on a daily basis and responding within 24 - 48 hours.
If a sponsor adds your personal FB page to the group chat, send a message in the chat, then click the group chat name and hit "Add." Then Add your DBS Facebook page and then you can remove your personal FB page from the group chat,
24 + hours before, leave a note in Close.io asking the sponsor to put you in a 3 way chat with the customer.
After the call, if there was no group chat,
If the call didn't happen,
So that we can ensure that we as a DBS team can provide consistent availability, we follow a weekend rotating roster. This means that you are assigned to a weekend, generally about 1x/month. The requirement for this is to have 5 slots available on Saturday and 5 slots available on Sunday. Please reference the roster here.
The DBS team does not take calls for new members of The Freedom Era that are already partnered with Enagic. You can see if a lead is already an Enagic distributor from their Discovery Process answers.
If you don't see this within 24 hours, you can take the call - welcome them to the community and upsell to The Freedom Era annual membership.
If you are able to catch this or the sponsor reaches out to you to let you know 24+ hours before the call is scheduled, cancel the call so the slot can be rebooked by someone new and send over the email template "Already With Enagic."
To access the in depth sales training program with Malaine, click here.